[CA] Can you sue an online retailer when its deliveries repeatedly fail to meet its advertised delivery standards?

I want to sue a major online retailer. They ensure safe and secure deliveries, but on many occasions they have not fulfilled their own company policies. I know I am not the only person affected by the cracks in their policies. I do not know if it’s the hiring managers at the facilities or if they do not have a process to audit their drivers. I do not know what the metrics are for them to ensure their drivers are honoring their company’s policy. If there is no such thing, I think there should be one. I have been stressed on several different occasions where the retailer delivers to the wrong address, or we leave instructions to call and they don’t, or they leave my package somewhere and it gets stolen, or they throw a heavy package over the gate and all my stuff breaks. It’s a lot, I apologize.

Yes, I have, and they always offer a refund or a redelivery. But at this point it’s getting frustrating. I ordered stuff for dinner tonight, and yes, okay, they’ll redeliver, but not today... now I have to go to the grocery store. And this is not the first time.

I’m seeking compensation for stress, and because the company’s policy is public and part of their advertisement. They are doing great, but they are not fulfilling what they are telling the people.

No.

Hello Seth. No sir, this is my first time asking about it. I watch [name redacted], and the retailer frustrated me again today, so I thought about this website.

My girl gave birth about nine months ago, and since then we have been using the retailer’s membership service almost daily. She is a stay-at-home mother, so it’s really convenient. I would say we’ve been using the membership for nine months. I was trying to get the history of complaints or refunds, but it says they would have to email it and it might take a month. In the nine months, there have been more than 10 times where we had frustrating issues. Also, since the retailer always offers to redeliver or pay out refunds, there have been times where we did not make complaints.

Not really damages for products, because the retailer is really good at replacing or refunding. But what if I spent my last amount of money on the groceries that I ordered today, and the delivery driver busted open my sparkling water cans in the same package my pasta was in? Now I have soggy pasta I can’t eat, my sparkling waters are gone, and I can’t eat today. Luckily, I do have money, so I can go buy the dinner I planned to cook at the grocery store, but now it’s causing me inconvenience. The retailer’s refunds or redeliveries are not instant. I would be seeking compensation for stress and for their false advertisement of their company’s delivery policy. They advertise that they care, and even in the commercials the drivers are happy and deliver with care. Not all drivers do bad jobs, but the retailer has way too many workers. I don’t think they can even keep metrics on how their workers are doing.

Much of what you said, I thought the exact same. Also, to add to what I said about the metrics of tracking their drivers: GMPs, the retailer’s gig delivery drivers, contracted drivers, and even the retailer’s own employees have complained of being overworked several times. I have friends who have, and I’ve also seen it in articles and the news. Quantity over quality is what I’m seeing in this picture. I love that you understand exactly what I’m saying: false advertising, breach of contract, and consumer protection. It’s not a hard fix for the company, but it is a must-fix. And I wonder if it’s only because of the neighborhood I live in? Hmm, I don’t live in the nicest part of Los Angeles.