Hello. I keep having issues with companies that want to use bot automation and it affects me as the customer. They are not being accountable. For example—my car got repossessed because I couldn’t log into my account. They told me to wait for them to fix the IT issues, but their system kicked in and, without contacting me, repossessed my car. I’m having to get an attorney to fight it. I ordered groceries for delivery; the driver didn’t want to deliver them and wanted me to walk to the clubhouse door. They didn’t deliver at all and ghosted. The company refused to help me get my groceries, charged me $100, and told me I need to wait 10 days to get my money back—and they aren’t even trying to send my groceries. Those are just two examples of the extreme experiences I’m having. I’m tired of going through this. I pursue the issue with the company and then report it to the BBB, but I’m sick of spending my time like this and dealing with issues that take eight hours a day in calls to outsourced call centers that treat me like I’m a “Karen” and don’t care to help. I can’t reach the company and this just isn’t right. What do I do about this? I can’t call any IT person about universal bot problems in IT.
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