[CO] Can a clinic charge me for a full treatment plan after I canceled due to an adverse reaction and did not continue care?

CO Legal (General)

Charlie

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Based on what you’ve described, this sounds less like medical malpractice and more like a contract and consumer protection issue.

Malpractice generally requires a showing that the clinic deviated from the accepted standard of care and caused you measurable medical injury. Since your reaction resolved on its own and you didn’t need further treatment, it wouldn’t meet that threshold.

Here’s how you can approach this:

Get the Contract in Writing - Ask the clinic, in writing (email is fine), for a full copy of the contract/consent form you signed. Specifically request the portion covering cancellations, refunds, and payment obligations. If they refuse to provide it, note that for your records—it works in your favor.
Check for Unfair Practices - In Colorado, the Colorado Consumer Protection Act (CCPA) protects patients from unfair or deceptive practices. If the clinic failed to clearly disclose that cancellation would not release you from financial obligation, you may have grounds to dispute the charges. (CO Rev Stat § 6-1-105)
Dispute the Debt - If they try to collect the $3,300, you can formally dispute it in writing. Under the Fair Debt Collection Practices Act (FDCPA), if it goes to collections, they must provide proof that you actually owe the debt. Without a clear contract, they’ll struggle to enforce it. (15 U.S.C. § 1692g)
File Complaints
- Colorado Attorney General’s Office (Consumer Protection Division)
- Colorado Department of Regulatory Agencies (DORA) if the clinic or its providers are licensed medical professionals
- Better Business Bureau (BBB)
Legal Options - If the clinic keeps demanding payment without a valid contract, you could:
- Send a demand letter asking for cancellation of the charges
- Hire a consumer rights attorney locally to challenge the charge
- If you already paid, bring a small claims action (up to $7,500 in Colorado) to recover the money

Bottom Line:
This is not malpractice, but you may have remedies under contract and consumer protection law. The most important next step is to get a copy of every document you signed.

I hope that helps!

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I went to a clinic to get treatment a couple months back to a place called Rocky Mountain Men's Health Clinic. Upon my initial consultation, I received a shot from them for testosterone and had a reaction to it that affected my heart rate.

A part of their treatment plan was to self-inject a syringe for future treatments, which made me very concerned. I don't have any health insurance and didn't want to risk further issues through their treatments and decided to cancel the day after my initial consultation. Thankfully, my reaction went away on its own and I didn't require any medical treatment.

That being said, they are still charging me for the full amount of a yearly treatment in the amount of $3,300, even though I tried to cancel everything. I told them about the issues I was having with the treatment, but they said that even though I canceled, I still have to pay the full amount.

Lexi, Chatbot

Where are you located? It matters because laws vary by location.

Lakewood, CO

Lexi, Chatbot

Has anything been filed or reported?

Lexi, Chatbot

Is there anything else the lawyer should know before I connect you? Rest assured they'll be able to help with your legal issue.

Charlie

Hello, my name is Charlie, and I am a licensed attorney. I apologize that you are experiencing these issues, but I will be happy to assist you with your questions today. Please allow me a moment to review your question, and I will be right with you. I know legal matters can feel overwhelming, but you’re in good hands. I’ll do my best to make things clear and provide you with the guidance you need. Let’s work together to find the right solution for your situation.

How can I help?

Hello Charlie. I went to a clinic to get treatment a couple months back. Upon my initial consultation, I received a shot from them for testosterone and had a reaction to it that affected my heart rate.

That being said, they are still charging me for the full amount of a yearly treatment in the amount of $3,300, even though I tried to cancel everything. I told them about the issues I was having with the treatment, but they said that even though I canceled, I still have to pay the full amount.

In your opinion, is this medical malpractice and can I get my money back?

Charlie

It is not medical malpractice, anyone can have a bad reaction to any medicine. What did the contract say about cancellation?

Unfortunately, it didn't really say much about the cancellation. At least none of the documents that I received.

Charlie

Did you ask the clinic to show you specifically where it says they can keep the full amount even on cancellation?

I thought they gave me that information, but it appears they only gave me the receipts and statements. I could try and call them to email that information.

Charlie

You would need the language from the contract before an attorney can advise you on your rights.

Okay. I just called them now. They should be emailing me that information here shortly. As soon as I receive it, I will let you know what it says in regards to what that part of the contract says.

Even if it mentions something that is contractual and binding, is there anything I can do to fight that due to my physical reaction?

Charlie

Unfortunately, no, that is a risk of injections. If the contract does not allow for any refunds then unfortunately, you would not be able to receive one.

Okay, thank you for clarifying.

Charlie

Based on what you’ve described, this sounds less like medical malpractice and more like a contract and consumer protection issue.

Here’s how you can approach this:

Get the Contract in Writing - Ask the clinic, in writing (email is fine), for a full copy of the contract/consent form you signed. Specifically request the portion covering cancellations, refunds, and payment obligations. If they refuse to provide it, note that for your records—it works in your favor.
Check for Unfair Practices - In Colorado, the Colorado Consumer Protection Act (CCPA) protects patients from unfair or deceptive practices. If the clinic failed to clearly disclose that cancellation would not release you from financial obligation, you may have grounds to dispute the charges. (CO Rev Stat § 6-1-105)
Dispute the Debt - If they try to collect the $3,300, you can formally dispute it in writing. Under the Fair Debt Collection Practices Act (FDCPA), if it goes to collections, they must provide proof that you actually owe the debt. Without a clear contract, they’ll struggle to enforce it. (15 U.S.C. § 1692g)
File Complaints
- Colorado Attorney General’s Office (Consumer Protection Division)
- Colorado Department of Regulatory Agencies (DORA) if the clinic or its providers are licensed medical professionals
- Better Business Bureau (BBB)
Legal Options - If the clinic keeps demanding payment without a valid contract, you could:
- Send a demand letter asking for cancellation of the charges
- Hire a consumer rights attorney locally to challenge the charge
- If you already paid, bring a small claims action (up to $7,500 in Colorado) to recover the money

Bottom Line:
This is not malpractice, but you may have remedies under contract and consumer protection law. The most important next step is to get a copy of every document you signed.

I hope that helps!

Charlie

If at any time you need an attorney to assist you, you can find a local attorney by contacting your local bar association and asking for a referral to one. You can also contact your local legal aid society, as they offer free and low-cost services in these cases.

Another good resource is to contact your local law schools, as they often have clinics with attorneys that will assist in these types of cases.

My ultimate goal during our conversation is to ensure that you clearly understand the next steps to take in this matter. Please let me know if you need any clarification on the next steps or have any follow-up questions.

Okay, thank you. I will be sure to keep that all in mind. I still haven't received that email from them yet, but I will let you know about what that contract says when I do.

Charlie

You are welcome. I am glad to help. Is there anything else I can help you with today? I wish you the best!

Charlie

23,758 satisfied customers

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