Can I dispute a ticket resale payout if the platform paid less than my confirmed listing price?

Consumer Protection

Liz

45,212 satisfied customers

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I am here to help you navigate this situation. Let us break down the steps you can take to address the discrepancy in your ticket sale:

Review All Documentation. Start by gathering all relevant documents, including your original listing, the receipt of sale, and any correspondence with customer support. This will help you have a clear record of what was agreed upon and what was actually executed. (15 U.S.C. § 7001)
Contact Customer Support Again. Reach out to customer support one more time, providing them with all the documentation you have gathered. Clearly explain the discrepancy and request a detailed explanation of why the sale price differed from your listing.
Escalate the Issue. If customer support is unresponsive or unable to resolve the issue, escalate the matter to a higher authority within the company. This could be a manager or the legal department. Make sure to document all your communications.
Consider Legal Action. If the platform fails to address your concerns satisfactorily, you may need to consider legal action. Consult with a lawyer who specializes in consumer rights or contract law to explore your options. They can help you understand the potential outcomes and costs involved. (15 U.S.C. § 45)
Explore Alternative Resolutions. If legal action seems too daunting or costly, consider proposing an alternative resolution, such as accepting a credit for the difference. This might be a quicker and less stressful way to resolve the issue.

Please let me know if you have further questions or need more detailed guidance on any of these steps.

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Before setting out the circumstances of this email below, I apologize that I am left with no other option than to escalate this issue to you directly, as it appears that outside of a formal litigation mail to your legal department there is no other way of escalating anything via more conventional means once you have hit a brick wall with the Level 1 and 2 contacts via chat and/or phone.

As such, I am writing to formally escalate a dispute regarding the sale price of tickets I recently listed and sold through your platform. Upon reviewing the transaction details, I noticed a discrepancy between the price I had set for the tickets and the final sale amount reflected in my account. This inconsistency has raised concerns, as it does not align with my original listing or expectations at the time of sale.

For your reference, here are the relevant details:

Event: Jay-Z, Yankee Stadium
Date of Event: July 11, 2026
Listing ID: 638809015
Expected Sale Price: $1,050 per ticket
Actual Sale Price Received: $697 per ticket

Per correspondence with your first and second levels of customer support teams, it appears there is a material and systematic flaw in your system that allows price updates to occur while a ticket is in the process of being checked out. Irrespective, both the price update, price increase to $1,050 per ticket from $697, and the subsequent sale at the correct price of $1,050 were both confirmed to me. Attached for your reference is the receipt of sale in my account at $1,050 per ticket.

I kindly request a thorough review of this transaction, including any applicable fees, pricing adjustments, or system changes that may have affected the final sale amount. As I have already mentioned, there is a fundamental control gap in your system. In no way should a price update be allowed to materialize if there is a pending transaction currently underway.

Ultimately, I am looking to be made whole and corrected for the difference between what has been confirmed in my account as the sales price, $1,050, versus what I am incorrectly being paid out at, $697. I am more than happy to accept a StubHub credit for the difference, but ultimately there must be some protection applied to me as the seller, as for all intents and purposes I feel like I am being hung out to dry here.

I would appreciate your prompt attention to this matter, as I would like to resolve it as soon as possible. Please confirm receipt of this email and advise on the next steps in the escalation process.

Lexi, Chatbot

I understand how frustrating it can be to deal with discrepancies in a transaction, especially when it involves your hard-earned money. Can you please confirm if you have already documented all communications with the customer support teams regarding this issue?

Yes.

Lexi, Chatbot

Have you received any formal responses or resolutions from the platform’s legal department regarding your concerns?

No.

Lexi, Chatbot

Is there anything else the lawyer should know before I connect you? Rest assured, they will be able to help with your ticket sale dispute.

No.

Liz

I am here to help you navigate this situation. Let us break down the steps you can take to address the discrepancy in your ticket sale:

Review All Documentation. Start by gathering all relevant documents, including your original listing, the receipt of sale, and any correspondence with customer support. This will help you have a clear record of what was agreed upon and what was actually executed. (15 U.S.C. § 7001)
Contact Customer Support Again. Reach out to customer support one more time, providing them with all the documentation you have gathered. Clearly explain the discrepancy and request a detailed explanation of why the sale price differed from your listing.
Escalate the Issue. If customer support is unresponsive or unable to resolve the issue, escalate the matter to a higher authority within the company. This could be a manager or the legal department. Make sure to document all your communications.
Consider Legal Action. If the platform fails to address your concerns satisfactorily, you may need to consider legal action. Consult with a lawyer who specializes in consumer rights or contract law to explore your options. They can help you understand the potential outcomes and costs involved. (15 U.S.C. § 45)
Explore Alternative Resolutions. If legal action seems too daunting or costly, consider proposing an alternative resolution, such as accepting a credit for the difference. This might be a quicker and less stressful way to resolve the issue.

Please let me know if you have further questions or need more detailed guidance on any of these steps.

Liz

45,212 satisfied customers

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