[CA] How do I handle a customer with allergies?


October 28, 2025 17 7

Full Conversation

We hold seminars on spirituality and received an email from a student who is attending our event in August 2025. She informed us about a serious allergy she has. We are concerned about the implications of her choosing not to bring an EpiPen in the event of a medical emergency, and how that could affect us or anyone who may need to help her if such an emergency occurs. What should we do — have her sign a waiver or prevent her from attending unless she brings an EpiPen?

This is her email:

I am planning on attending the Arhatic Yoga retreat in August 2025.
My allergy is NOT common, but since you are offering vegetarian options, I thought I should mention it.

Anaphylactic shock to grapefruit. Slight irritation to pomelo.

Usually, I can smell it a mile away, so I stay clear of citrus mixes just in case. No other citrus gives me a problem, and I love citrus in general!
I don’t carry an EpiPen because I am old enough to be aware of what I’m putting in my system most of the time. If it’s my time to go, it’s my time! LOL

With my best wishes,

Thank you for sharing this information with me. Have you consulted with a medical professional regarding the best course of action for attendees with serious allergies like this customer's?

No, I haven’t.

Are there any specific protocols or emergency plans in place at the venue in case of a medical emergency related to allergies?

I don’t know. It’s a public resort.

Is there anything else the lawyer should know before I connect you? Rest assured they’ll be able to help with this customer's allergy concern.

She has already paid for the event.

Queeneth E. Esq

Hello. My name is Queeneth. I am an attorney with over eight years of legal experience. I will do my best to assist you today. First, I need to ask you a few questions to give you the best answer. (Kindly note that our conversation does not establish an attorney-client relationship.)

Queeneth E. Esq

What state is this legal issue related to?

Hello, Queeneth.

California

Queeneth E. Esq

Thank you for the feedback. Please allow me some time to prepare a response. I will get back to you shortly.

Queeneth E. Esq

Thank you for your patience. This is a very serious legal and liability issue, especially in California, where duty of care and event liability are taken seriously.

Since this person has disclosed a life-threatening allergy but refuses to carry an EpiPen, you must act proactively to protect both your organization and the safety of all participants.

Duty of care: As event organizers, you have a legal obligation to take reasonable steps to ensure participant safety.
Known risk: She has notified you of a known life-threatening allergy. If something happens and she has no EpiPen, and no emergency protocol exists, your organization could be held liable.
Venue responsibility: Even if the resort is a public venue, you are the organizer. The responsibility doesn’t shift entirely to the venue.

Hire an attorney and/or event risk manager. This is especially important if your event is large or recurring. Ask about liability waiver language and whether a policy requiring EpiPens for known anaphylaxis is enforceable.

Create or update your allergy policy. You should adopt a written “Medical Risk Policy” for all attendees that includes:

  • A requirement that anyone with known anaphylactic allergies must carry an EpiPen.
  • A statement that your event staff are not medically trained to administer emergency treatment.
  • A clause that participants attend at their own risk and must manage their own health needs responsibly.

Send a formal email response to the customer.

Queeneth E. Esq

If she refuses to bring an EpiPen, require a medical liability waiver. You must get her to sign a detailed medical release and waiver of liability, drafted or reviewed by an attorney. The waiver should acknowledge:

  • That she has a known anaphylactic allergy.
  • That she has chosen not to carry emergency medication.
  • That she releases your organization and its agents from any liability arising from her allergy.

If she refuses both options, you have the right to deny her participation in the retreat on the basis of health and safety risk. This is not discrimination — it is a reasonable accommodation limitation when someone poses a danger to themselves without adequate safety precautions.

Ask the venue what their emergency protocol is regarding food allergies and medical emergencies. You might also ask if staff are trained in CPR or EpiPen use, or if there is an on-site nurse or EMT available.

Is there anything else you would like me to explain or any additional information you need? Feel free to ask.

Here is another attorney’s take on it. Can you please help me reconcile what you recommend with this:

“In my opinion, even if the customer signs this release and waiver, you and your company (and employees) will not be relieved of liability against a suit for negligence or failure to act. In fact, this document would serve as evidence against you and your LLC that you knowingly allowed or permitted (or assisted) this person to act carelessly and expose herself to injury, illness, or worse — death.

It would implicate your assets and the assets of your LLC as being available for satisfaction of any judgment rendered against you or the LLC for wrongful death of the customer, or for damages for her medical treatment or injuries in the event that she were to experience a health emergency or episode during the convention (or perhaps while driving her car on the way to the event).

This document proves that you and your LLC were aware, knew about, and went along with this person’s decision not to be prudent. By the “reasonable person” standard, it is not reasonable to go along with such a plan. You should urge the customer to carry her emergency medical pen with her. If she doesn’t do that, it’s not your fault.”

Queeneth E. Esq

Thank you — that attorney’s assessment is very important, and it does not contradict the recommendations I gave you. Instead, it adds a stronger legal perspective on risk exposure, especially in the event of litigation.

The attorney is emphasizing that:

  • A waiver does not eliminate liability for negligence in situations involving foreseeable harm.
  • Knowing someone is at serious risk and still allowing them to participate without a safety protocol could be seen by a court as reckless or negligent — waiver or not.
  • Permitting participation without an EpiPen may show a failure to uphold your “duty of care,” especially if you are the organizer.
  • The waiver could backfire — it proves you knew there was a risk and allowed it anyway.

My recommendation was:

  • To insist that she carry an EpiPen.
  • To require a waiver only if she absolutely refuses and to consult counsel before accepting that.
  • To deny participation if she refuses both options — to avoid liability entirely.

In other words, my recommendation leads to the same conclusion as the other attorney’s: You must not allow her to participate unless she carries an EpiPen or has a physician’s medical clearance and a clearly documented emergency plan.

Is there anything else you would like me to explain or any additional information you need? Feel free to ask.

So it would not be “discrimination” if we deny participation?

Queeneth E. Esq

Correct — it would not be considered unlawful discrimination if you deny participation based on a well-documented, legitimate health and safety concern, especially when:

  • You are not a public accommodation or government entity (i.e., you’re a private organization or retreat).
  • You’ve attempted a reasonable accommodation (e.g., requesting she carry an EpiPen or provide a physician-certified emergency plan).
  • The individual’s refusal creates a foreseeable, serious risk to themselves, which you are not equipped to safely manage.
  • Her exclusion is based on behavior (refusal to carry life-saving medication), not on her medical condition itself.

To protect yourself:

  • Document all efforts you made to accommodate (e.g., requesting she bring her EpiPen, offering to work with her doctor, etc.).
  • Have a clear written policy (e.g., “Participants with known life-threatening allergies must carry an EpiPen or provide written clearance and an emergency plan”).
  • Be consistent — apply the policy to all participants equally.

Is there anything else you would like me to explain or any additional information you need? Feel free to ask.